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Technical Assistance Form

Complete and submit this form for technical assistance regarding an application, machine or problem.
To request information on a product - click here . .
To make a warranty claim - click here . .

Please note contact details provided on this form will be added to our database and used for the purpose of following up this technical support request.


Contact Details
IMPORTANT: Please complete ALL contact details including country and phone number
 

Contact

Company

E-mail

Postal Address

City/ Suburb

  State  Post Code/ Zip

Country

Daytime Contact Phone Number 
 
1a. What product are you using?
NO PRODUCTS
PRINT GOCCO PG-5
PRINT GOCCO PG-11
PG Arts for Paper
Stamp Kit for Cloth
NEHOC Screen Printing Kit
NEHOC Ceramic Starter Kit
PRINT GOCCO B6
PRINT GOCCO B5
MG-11 system
SP-8
RISO ScreenFax - SP-275, SP-180, SP-151
Thermal Copier/ VistaFax
Other -
1b. What is the machine serial number?
- Serial numbers are located on the top of Screen Printing, Ceramic Kits, PG-5 & PG-11 models and the rear of ScreenFax models.
- MG-11, SP-8, B6, B5 & Stamp Kit do not have serial numbers
 
2. What is your modem connection speed [required for any attachments]?

Technical Application Assistance

3. Please indicate the type of printing:
Press printing with PRINT GOCCO onto paper or cardboard substrate
Screen printing onto T-shirts, fabric or material
Screen printing onto plastic or metal surface
Other -
Unsure

4. What is the size of the design you wish to print - (W)mm x (H)mm?   

5. What is the size of the item you wish to print - (W)mm x (H)mm?       

6. Please describe the item in detail [ie material, construction, flat/ curved, colour, etc.]:

7. Quantity of item's you wish to print -

8. What information do you require:

Suitable equipment for the above application

Yes No

 

Suitable ink for the application

Yes No

 

Any special techniques required

YesNo  

Recommended substrates [if any]

YesNo  

Any applicable Manuals/ technical sheets

YesNo  
9. Additional comments/ questions/ information/ topics not covered above:

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Your request will be forwarded to our technical support staff who endeavor to reply to your request same day, however please allow up to 48 hours for reply before resubmitting an additional request. If your request is complex you will receive an e-mail advising receipt and that it's been forwarded to a products expert in the required field of support.


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