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Warranty Claim/ Report a Problem

If you have a problem or suspect something is wrong, complete the following form and have one of our qualified service technicians contact you to settle your situation, by determining the problem and how we can replace/ repair your machine.

To assist us please advise the following information:

Your Details
Name
Company
E-mail
Postal Address
City/ Suburb   State  Post Code
Country
Have you registered your warranty?
Yes
No

What model/ system do you have problems with?

NEHOC Screen Printing Kit (S-868)
NEHOC Ceramic Starter Kit (S-104)
PG-5 Australian Model (S-867)
PG-11 Australian model (S-425)
PG Arts for Paper (S-5462)
PG-5 Machine Only  (S-5654, S-5330 & S-5204)
PG-11 Machine Only (S-5328)
CD-Printer B6 (S-122)
SP-275 ScreenFax (S-7073)
Other
 
What is the serial number of your machine?

Is your machine flashing/ turning on?
Yes
No
Do you need to return your machine
Yes
No
Not sure
 
What type of artwork are you using?
Photocopy - from colour photocopier
Computer print - bubble jet/ ink jet printer
Hand drawn
Other
 
Please describe any other details/ information:

How should we contact you?

Phone - Home:
Phone - Work:
Fax:
Mobile:
 
When should we contact you?
Anytime
7am-9am
9am-12pm
12pm-2pm
2pm-4pm
4pm-6pm
6pm-8pm


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